Cloudbeds

Connect Cloudbeds so Iconik agents check live availability and rates, and create, modify, or cancel reservations for your property.

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Overview

Cloudbeds is a hospitality management platform combining a property management system (PMS), channel manager, and booking engine. The Iconik integration connects an AI guest agent directly to your Cloudbeds property so guests get accurate, real-time answers on web chat, WhatsApp, and phone, day or night.

Once connected, the agent checks live availability and rates, and can create, modify, or cancel reservations in Cloudbeds on the guest’s behalf, handing off to a member of your team whenever a request needs a human.

Your Cloudbeds API key and Property ID are stored per-organization in Iconik and used only to operate your configured agent. They are never shared across accounts, sold, or used to train generalized AI/ML models.

How it works

Answer guest questions about rooms, rates, and availability with live Cloudbeds data.
Create, modify, or cancel reservations directly in Cloudbeds from the conversation.
Hand off to a staff member whenever the request needs a human.
Keep answers in your brand voice across web chat, WhatsApp, and voice.

Prerequisites

A Cloudbeds account with admin access to the property you want to connect.
An Iconik Minds workspace with an agent configured for your property.

How to connect

In Cloudbeds, open the Marketplace / App Directory, find “Iconik Minds,” and click Connect, or generate a property API key from Cloudbeds (the key is delivered to your property email).
Copy the API key and your Cloudbeds Property ID.
In the Iconik dashboard, go to Connectors, select Cloudbeds, paste the API key and Property ID, and activate the connector.
Your agent immediately starts using live Cloudbeds availability, rates, and reservation data.

Data we access

Reservations, read and write (create, modify, cancel).
Guests, read and write (name and contact details tied to a reservation).
Rates and room types, read.
Property details and currency, read.

How to disconnect

To disconnect, deactivate the Cloudbeds connector in the Iconik dashboard (Connectors) at any time, the agent immediately stops accessing Cloudbeds.

You can also revoke the app or API key directly from your Cloudbeds account. Either action fully disconnects the integration.

Need help? [email protected]

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