[01] FEATURE
Triage the way you operate
Todo, Follow Up, and Done keep the queue honest. Filter by channel, guest vs known member, or agent — round-robin and routing rules when you need them.
- Unified inbox
- Status views
- Channel filters
INBOX · PRODUCT
Every conversation, one inbox.
Connect WhatsApp, web, email, and voice into a single workspace. Agents work the queue; your team steps in with full context and never loses a thread.
Inbox
+5491123456003
Pidió humano
Hay un cargo de minibar que no consumí
Adriana
Lamento el inconveniente. Puedo revisar el detalle de la habitación 208. ¿Confirmás la fecha de salida?
Prefiero hablar con alguien de recepción, por favor
Adriana
Entendido. Te derivo con el equipo de recepción; te van a escribir en unos minutos.
Reply
Inbox
+5491123456003
Pidió humano
Hay un cargo de minibar que no consumí
Adriana
Lamento el inconveniente. Puedo revisar el detalle de la habitación 208. ¿Confirmás la fecha de salida?
Prefiero hablar con alguien de recepción, por favor
Adriana
Entendido. Te derivo con el equipo de recepción; te van a escribir en unos minutos.
Reply
Built for how your team actually works
Agent-first by default, human when it counts — with hospitality context sitting where you reply.
One workspace
WhatsApp, widget, email, Telegram, SMS, and voice. Every member conversation lands in the same place.
Agent-first
Agents resolve what they can and loop your team in with the full trail when a human needs to take over.
Full context
Assign threads, leave notes, and hand off mid-conversation — without jumping tools or losing history.
Triage the way you operate
[02] FEATURE
Agents reply. You train the edge cases.
When confidence drops, the agent escalates with options and full context. Your take-over becomes the next correct answer — no separate training queue.
- Smart escalation
- Human in the loop
- Learns from you
[03] FEATURE
Hospitality context, in the thread
Reservation status, tier, stay windows, and CRM signals sit beside the conversation — so upgrades, incidents, and renewals don’t require a second screen.
- CRM + PMS
- Live inventory
- Member tier
Questions about the inbox.
What operators ask before they put Iconik in front of their team.
Hotel groups and private travel membership clubs that run high-volume member and guest conversations across WhatsApp, web, email, and voice — and need agents plus humans in one place, not another siloed bot.
Triage with Todo / Follow Up / Done, take over AI-attended threads, draft email replies, handle voice and messaging in the same workspace, and keep reservation or membership context next to every reply.
Agents work first. When they escalate, your team sees the full conversation, suggested next steps, and can take over with one action. Nothing ships as a black box — the human always has the trail.
For member and guest channels, it becomes the operating surface. It connects to the CRM, PMS, and reservation stack you already run — so you’re not migrating history into a generic ticket tool.
Start with a free pilot: a working agent on your real knowledge base in about 72 hours. We wire channels into the inbox, you put it in front of operators, and we scope the rollout from there.
Iguazú falls
Madrid
MiamiStill deciding? Ask us directly. →
