Iconik Minds builds AI agents that handle guest and member inquiries across WhatsApp, web, email, and voice for hotels and private travel membership clubs.
With the company’s explicit authorization, Iconik connects to a Google Workspace / Gmail mailbox using gmail.readonly and gmail.compose. The agent can read incoming messages and prepare draft replies. Drafts stay in Gmail until a human reviews and sends them — Iconik does not auto-send.
Separately, our Diagnosis tool can use read-only access (gmail.readonly) to analyze repetitive inquiries and suggest what to automate.
How Iconik uses Google user data
We read email content to power the agent and Diagnosis features you enable. With gmail.compose we may create draft replies in your mailbox; we do not auto-send, and we do not permanently delete email. We never use Google user data for advertising, never sell it, and never use it to train generalized AI/ML models.
This use complies with Google’s Limited Use requirements for user data obtained via Google APIs. Disconnecting the mailbox immediately stops further access.
