Apaleo

Connect Apaleo so Iconik agents check live availability and rates, and create, modify, or cancel reservations for your property.

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Overview

Apaleo is an API-first property management system (PMS) built for hotel groups and independent properties that want an open, integration-friendly stack. The Iconik integration connects an AI guest agent directly to your Apaleo property so guests get accurate, real-time answers on web chat, WhatsApp, and phone, day or night.

Once connected, the agent checks live availability and rates, and can create, modify, or cancel reservations in Apaleo on the guest’s behalf, handing off to a member of your team whenever a request needs a human.

Your Apaleo Client ID, Client secret, and Property ID are stored per-organization in Iconik and used only to operate your configured agent. They are never shared across accounts, sold, or used to train generalized AI/ML models.

How it works

Answer guest questions about rooms, rates, and availability with live Apaleo data.
Create, modify, or cancel reservations directly in Apaleo from the conversation.
Hand off to a staff member whenever the request needs a human.
Keep answers in your brand voice across web chat, WhatsApp, and voice.

Prerequisites

An Apaleo account with admin access to the property you want to connect.
An Iconik Minds workspace with an agent configured for your property.

How to connect

In Apaleo, go to Apps and create an API client (client credentials) with the reservation, offer, and availability read and manage scopes.
Copy the Client ID, Client secret, and your Property code.
In the Iconik dashboard, go to Settings → Connectors, select Apaleo, paste the Client ID, Client secret, and Property ID, and activate the connector.
Your agent immediately starts using live Apaleo availability, rates, and reservation data.

Data we access

Offers, availability, and rates, read.
Reservations, read and write (create, modify, cancel).
Property details, read.

How to disconnect

To disconnect, deactivate the Apaleo connector in the Iconik dashboard (Connectors) at any time, the agent immediately stops accessing Apaleo.

You can also delete the API client directly from your Apaleo account. Either action fully disconnects the integration.

Need help? [email protected]

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